BCIS 5304: Telecommunications for Managers is a graduate-level course designed for emerging IT leaders, network professionals, and business technology strategists. The course explores the critical role that telecommunications and networking technologies play in enabling organizational connectivity, enhancing communication, and supporting strategic business objectives. Students gain a comprehensive understanding of how to manage, evaluate, and align telecommunication systems with evolving enterprise needs.
Through the integration of ITIL 4 concepts and real-world service management frameworks, students learn to assess the design, governance, and continual improvement of telecommunication services. Emphasis is placed on understanding the Service Value System, managing IT practices, and leveraging communication technologies to optimize performance, ensure resilience, and co-create value with business stakeholders.
Key Topics Include:
- Foundations of IT Service Management and ITIL 4
- Network infrastructure, protocols, and communication models
- Designing resilient telecommunications systems
- Aligning IT services with business strategy
- Managing service desk operations and incident response
- Change enablement and deployment management in networking
- Asset and configuration management for communication systems
- Continual service improvement using ITIL metrics and frameworks
Whether you are pursuing your MS in Information Systems or advancing your career in IT operations, BCIS 5304 offers the academic rigor, technical foundations, and practical insight needed to lead in today’s networked business environments.